Terms of service

 

Terms of Service

Welcome to Café Papi. These Terms of Service (“Terms”) govern your use of our website at www.cafepapi.co and any services provided by Café Papi (“we”, “us”, or “our”). By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the site.

These Terms apply mainly to retail purchases made through our website. Separate terms may apply to wholesale or B2B arrangements.

1. Using Our Website

You agree to use our site for lawful purposes only. You must not:

  • Use the site in any way that could damage, disable, overburden, or impair our services

  • Interfere with any other person’s use of the website

  • Attempt to gain unauthorised access to any part of the site or related systems

2. Orders and Payments

All orders placed through our site are subject to product availability and our acceptance.

  • Prices are listed in AED (United Arab Emirates Dirham) and may change without prior notice

  • By placing an order, you confirm that all information you provide is accurate and complete

  • We reserve the right to cancel or refuse any order, including if fraudulent activity is suspected, payment is not authorised, or stock is unavailable

Payments are processed securely via third party payment providers. We do not store full card details on our systems.

3. Shipping and Delivery

We deliver across the UAE and to selected international locations.

  • Shipping fees and estimated delivery times are shown at checkout based on your delivery location and order size

  • At the moment, we offer free standard UAE shipping on retail orders of two or more boxes in a single order. From time to time, we may run other shipping promotions. All promotions are subject to change or end without prior notice

Once your order has been handed to the courier, it is in their care. We are not liable for delays or complications caused by:

  • Courier operations or routing

  • Customs processes

  • Strikes, weather conditions, or other events beyond our reasonable control

For international orders, any customs duties, taxes, or additional import fees are set by local authorities and remain the responsibility of the recipient.

4. Returns and Refunds

Because coffee is a food product, we can only accept returns under specific conditions.

  • You may request a return within 14 days of receiving your order

  • Items must be unused, sealed, and in their original packaging

  • Return shipping costs are the responsibility of the customer; we do not provide prepaid return labels

  • Original shipping fees (if any) are generally non-refundable

We reserve the right to inspect returned items and to deduct a fee or reject returns that do not meet these conditions.

If your order arrives damaged, incorrect, or defective, please contact us within 14 days of delivery with your order number and supporting photos. Claims submitted after this period may not be eligible for compensation or replacement.

To initiate a return or report an issue, contact us at hi@cafepapi.co for instructions and the correct return address. Our fulfilment operations are based in the UAE.

5. Account Registration

You may create an account for faster checkout and order tracking. You are responsible for:

  • Maintaining the confidentiality of your login details

  • Restricting access to your account and devices

  • All activity that occurs under your account

If you believe your account has been compromised, notify us immediately.

6. Intellectual Property

All content on our site, including logos, branding, packaging designs, photographs, copy, graphics, and product names, is owned by or licensed to Café Papi and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our materials for any commercial purpose without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Café Papi will not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of or inability to use the site

  • Any products purchased through our site

  • Any third party acts or omissions (including couriers and payment processors)

All products are provided “as is” subject only to any warranties that cannot legally be excluded.

8. Third Party Links

Our site may contain links to third party websites or services. We do not control and are not responsible for:

  • The content or accuracy of these external sites

  • Their privacy practices

  • Any loss or damage that may arise from your use of them

You access third party sites at your own risk.

9. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “effective date” at the top of this page.

Your continued use of the site after changes have been posted will mean you accept the updated Terms.

10. Contact Us

If you have any questions about these Terms or our policies, please contact us:

📧 hi@cafepapi.co
📍 Dubai, United Arab Emirates

Thanks for sipping with Café Papi! Not your typical coffee break.